At Still Yum ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application ("App") and website ("Service").
Please read this policy carefully. By using the Service, you consent to the practices described herein.
1. Information We Collect
We collect information that you provide directly and information collected automatically when you use the Service.
Information You Provide:
- Account Information: Name, email address, phone number, and password when you create an account.
- Profile Information: Profile photo, dietary preferences, and saved locations.
- Payment Information: Credit card details, billing address, and transaction history. Payment data is processed and stored by our PCI-compliant payment processors.
- Communications: Messages, feedback, and support requests you send to us.
- Merchant Information: Business name, address, food handling permits, and bank account details for payout (for Merchant accounts).
Information Collected Automatically:
- Location Data: With your permission, we collect precise geolocation data to show nearby deals and merchants.
- Device Information: Device type, operating system, unique device identifiers, and mobile network information.
- Usage Data: Pages visited, features used, search queries, click patterns, and time spent on the Service.
- Log Data: IP address, browser type, referring/exit pages, and timestamps.
- Cookies and Tracking: We use cookies, pixel tags, and similar technologies to enhance your experience and collect analytics data.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Service.
- To process orders, payments, and refunds.
- To show you relevant food deals and merchants near your location.
- To send transactional notifications (order confirmations, pickup reminders).
- To communicate with you about updates, promotions, and new features (with your consent).
- To improve and personalize the Service based on usage patterns.
- To detect, prevent, and address fraud, abuse, and security issues.
- To comply with legal obligations and enforce our Terms of Service.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Merchants: When you place an order, we share your name and order details with the relevant Merchant so they can fulfill your order.
- Service Providers: We work with third-party providers for payment processing, analytics, push notifications, and cloud hosting. These providers have access to your information only as necessary to perform their services.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information for other purposes when you provide explicit consent.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law, to resolve disputes, enforce agreements, or for legitimate business purposes.
If you request account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption of data in transit (TLS/SSL) and at rest.
- Regular security assessments and vulnerability testing.
- Access controls limiting employee access to personal data.
- PCI DSS-compliant payment processing.
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Location: Disable location services in your device settings (note: this may limit certain features).
To exercise any of these rights, please contact us at privacy@stillyum.com.
7. Children's Privacy
The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
8. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or equivalent mechanisms.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy in the App and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@stillyum.com
Support: Visit our Support page